First Timer FAQs
Where do I find the Registration Desk onsite?
The Hotelier Registration desk will be located on street level of the Charlotte Convention Center in Concourse A.We recommend using the entrance located on South College St.
Please refer to the Convention Agenda for registration hours.
What do I need to pick up my badge?
On or around Friday, October 18th you will receive an email with a barcode to scan at the registration desk to collect your badge.
Remember to bring a photo ID along with you!
Attendees are not permitted to pick up credentials for other attendees.
What events should I attend?
While no Convention events are required to attend, we recommend checking out the Convention Highlights page for recommendations on which events you won't want to miss.
Also, be sure to review the Convention Agenda for a complete listing of all events and download the Official Convention Mobile App when it launches in early October.
What is the difference between and "Optional Workshop" and an "Education Session"?
Optional Workshops will be held on Sunday, October 20th, prior to the official start of the Convention. These sessions are either a full or half day class and offer additional GM Continuing Education Credits. These sessions require a separate registration and an additional fee to participate. Click HERE for more information.
Education Sessions held on Monday, October 21st and Tuesday, October 22nd are 60-minutes in length and are included in your Convention registration fee. Advanced registration is NOT required, and seating is first come first served. Click HERE to view a list of topics.
Is transportation provided to/from the Convention Center?
No, transportation will not be offered from the host hotels to/from the Convention Center. Each of the hotels are conveniently located within walking distance of the Convention Center.
What is the Convention dress code?
Business Sessions: Recommended dress is business casual.
Chairman's Welcome Reception (Monday): Casual (jeans/shorts are appropriate)
Wednesday Night Dinner & Entertainment: Business Casual
Comfortable footwear is also recommended!
Can I purchase social event tickets for a guest?
Yes, there are a variety of social event ticket options that can be purchased for guests. Click HERE to view ticket options and pricing.
It is recommended that you purchase your social event tickets online in advance to save time onsite at the registration desk.
Please note that social event tickets do not include access to business sessions (ex. General Session or Education Sessions) and are not eligible for GM or attendance credit.