Sessions listed on this page do not require advance registration and are included with your Convention registration fee. All sessions will be 60-minutes in length.

Session dates and times are subject to change.

BRAND MANAGEMENT TOPICS

Because We Care Clean – Deep Clean and Preventative Maintenance Schedule and ROI
Learn how to effectively schedule a realistic deep clean and preventative maintenance program, calculate labor costs, and determine ROI through the principles demonstrated in Because We Care Clean.

Because We Care Express – Keeping It Alive!
Join us for an express version of our Because We Care training, which inspires and motivates behavior change aligned with new service standards; defines the service and experience model for BWH Hotels to deliver on to live our vision of Inspiring Travel Through Unique Experiences; and explains the "why" behind everything we do: Because We Care.

Best of Our World Learning (OWL)
Join us to meet members who have found innovative ways to use OWL and discuss how power users utilize it for their hotels. Participate in an interactive session to share strategies for making BWH Hotels' learning management system an effective training ally.

Breakfast Solutions
In this engaging session the Regional Services team will guide Members on how to successfully execute the new breakfast requirements, and will share expert tips and creative strategies to make your breakfast offerings truly exceptional and delight your guests.

Design Excellence 3.0 - Renovation Solutions
Join us for "Design Excellence 3.0 - Renovation Solutions," where we'll explore current hospitality design trends, discuss typical design-related challenges, and provide practical solutions to help Members navigate the complexities of renovation projects.

Green Key Global - Tools and Resources
Join this live, in-person session for assistance tracking your metrics and tips for achieving Green Key certification, with tools, resources and live input provided. Bring your hotel's information for personalized setup help. Please bring your laptop to this session!

Profit Mastery: Advanced Revenue Management
This advanced course, tailored for seasoned hospitality professionals, refines revenue management skills through dynamic pricing, market segmentation and sophisticated strategies, featuring real-world examples and software demonstrations to optimize hotel profitability and maintain a competitive edge.

Regional Services, QA and Learning - Bringing It All Together
Discover how the integration of regional services, quality assurance and learning initiatives can transform your hotel's operations by creating strategies to boost both success and profitability.

Slow Season Revenue Management
This user-friendly class is your go-to guide for hotels aiming to excel during downtime, offering clear revenue management strategies, practical insights and actionable advice to tweak prices, attract guests and optimize resources for maximum impact, transforming sluggish periods into opportunities for prosperity.

MARKETING TOPICS

Accelerate Your Best Western Rewards® (BWR®) Success
Join our collaborative workshop to strengthen your efforts and build a powerful BWR toolbox of proven tactics, learning how to welcome loyal guests, create repeat customers and ensure your property and brand remain top choices over the competition.

Developing Your Guide to Online Travel Agency (OTA) Navigation
Join us for an interactive session to learn key processes and resources related to OTAs, helping you drive more brand direct business, address challenges and potentially save money amid the evolving and sometimes frustrating OTA landscape.

What More Can I Do to Market At a Hotel?
Elevate your marketing game and drive incremental revenue by exploring advanced hotel-level marketing tactics, including social media, BWH Media Max, Sojern, Co-ops and expert guidance from your Marketing Activation Consultant (MAC) to strategically integrate these tools and achieve your business goals.

OTHER/VARIOUS TOPICS

A Tailored Approach to Success
Learn more about converting your upscale boutique or lifestyle hotel to WorldHotels and tell your own story. A trusted mark of honor for over half a century dedicated to the art of hospitality.

Canadian Employment Law
Our Canadian Corporate Counsel partner will cover the latest hot topics in employment law, exploring key issues, recent developments and offering real-world advice for employers to stay compliant with applicable laws.

Legal Update
Don't miss the opportunity to attend a session with Senior Vice President and General Counsel Jay Pricher, where you'll gain critical insights into the latest legal updates impacting the hospitality industry.

Mastering Credit Card Chargebacks
Learn essential knowledge and strategies to effectively manage and dispute chargebacks, minimize financial losses and implement best practices to limit future occurrences, ensuring a smoother transaction process and improved satisfaction.

The Outlook: Dashboard Check Before Entering the Racetrack, with STR
Strong, actionable data puts you in the driver's seat. In this session, STR's Rico Louw will break down race conditions with an industry update. Check your rearview mirror with historical trends and the track ahead of you with STR forecast data before diving into the Benchmark tool to check your hotel's gauges and competition. You'll leave with all the tools necessary to help you finish first and take the checkered flag!

U.S. Employment Law
Senior Corporate Counsel Whitney Meister will cover the latest hot topics in employment law, exploring key issues, recent developments, and offering real-world advice for employers to stay compliant with applicable laws.

SALES TOPICS

Maximizing Opportunities with Corporate Lodging Consultants (CLC)
Learn strategies and best practices for leveraging CLC to enhance bookings, streamline billing and improve guest satisfaction through platform navigation, optimization of the hotel’s listing and more.

Maximizing Revenue Through Preferred Partnerships
Discover the numerous free benefits available through our preferred partnerships, including opportunities to promote your property and fill need dates, and hear firsthand from Members who successfully leverage these programs to drive group business.

Navigating the B2B Leisure Distribution Maze
In today’s dynamic environment, the travel industry faces constant shifts in the leisure B2B distribution landscape, and this session will guide you through managing inventory and optimizing data to navigate its complexities and achieve distribution excellence.

SURESTAY TOPICS

Sales and Revenue Cultures for SureStay
Join your SureStay Hotel Sales Optimization and Revenue Management partners for a collaborative workshop on sales techniques, customer interactions, product knowledge and market trends, focusing on how revenue management and sales can together improve performance and drive success in the dynamic economy marketplace.

Strategies for Effective Reputation Management for SureStay
Discover the numerous free benefits available through our preferred partnerships, including opportunities to promote your property and fill need dates, and hear firsthand from Members who successfully leverage these programs to drive group business.

The Ultimate Revenue Management Guide for Economy Hotels
A strategic roadmap for hotel General Managers, simplifying complex revenue optimization strategies into actionable tactics to maximize profits in the economy segment through guest expectations, strategic rate setting, competitive benchmarking and real-world examples.

TECHNOLOGY TOPICS

CyberSecurity
Learn about current cyber threats and how to implement robust security measures, ensure data protection and privacy, develop effective incident response plans and understand the legal implications and compliance requirements to protect your hotel's digital infrastructure and safeguard guest information.

Door Lock Security
Join our session with representatives from three approved door lock vendors to learn how updating your hotel's door locking systems can enhance guest safety and security, addressing the risks of outdated locks and keycards.

The New BWH Guest Messaging System
Get ready for the BWH Guest Messaging System (GMS) powered by Canary Technologies! Learn everything you need to know about how the platform works and what you need to do to get ready before program launch.

USER GROUPS

AutoClerk Cloud Training Resource/Best Practices Lab
This interactive session will review all current training resources on Our World Learning (OWL), how to assign videos to staff, and best practices for FX/FX2/Travel Card, rate updates and city ledger in AutoClerk Cloud.

AutoClerk Product Demo and User Session
Away from the hustle and bustle of the tradeshow, participate in an interactive demonstration of AutoClerk, its key features, best practices and tips for efficiency.

Jonas Chorum PMS User Group
A 60-minute session for the PMS vendor to talk with the hotels using their PMS - reviewing open items and future work.

Opera PMS User Group
A 60-minute session for the PMS vendor to talk with the hotels using their PMS - reviewing open items and future work.

Visual Matrix PMS User Session
A 60-minute session for the PMS vendor to talk with the hotels using their PMS - reviewing open items and future work.