Welcome Great Britain Hoteliers!

We are excited to welcome you in Palma for the inaugural PAN European Convention, where we will unite over 1200 attendees across hospitality organisations from BWH Hotels across Europe.

This year's theme, Unique and United, underscores our dedication to celebrating individuality while fostering a sense of unity across our global network.

The conference will be hosted at the prestigious Palma Convention Centre Meliá. – a landmark venue affiliated with Meliá. To ensure your convenience, coach transfers will be provided on all conference days. Detailed timings for the transfers will be shared closer to the event.

Get ready for a packed schedule over the 2.5 days! We have curated an engaging and dynamic agenda that promises a wealth of opportunities for networking, learning, and collaboration.

Where am I staying?

All GB delegates have been assigned accommodation at the Hotel Palma Bellver for the duration of the event. If you do not receive this confirmation, please contact us at pec@bwh.com for any accommodation queries.

What should I pack?

We know you must be eager to start packing for the event, so here's a quick guide on what to pack for each occasion:

Welcome Drinks on Sunday, 30th March: Casual attire. Meet us in Hall Olympia at Hotel Palma Bellver between 6.00pm – 8pm to raise a glass to the start of the first ever PAN European Convention.

All Conference Sessions: Business casual.

GB National Dinner on Monday, 31st March: Smart casual. The dinner will be held at Bahia Mediterraneo, a first-class restaurant offering Palma's finest cuisine. The venue is a 10-minute walk from Hotel Palma Bellver. Join us from 7pm to 11.30pm.

PAN European Dinner on Tuesday, 1st April: Smart casual. The dinner will take place at Pueblo Español. While the location offers a mix of indoor and outdoor areas, it resembles a village with plenty of outdoor space, so warmer clothes may be required. Flat shoes are highly recommended as the streets and pathways at the venue are cobblestone.

We encourage attendees to incorporate an element into their outfit that represents GB.

Coaches will collect you from Hotel Palma Bellver.

Workshops

You will attend two interactive workshops on Monday 31^st March

1. Maximize agent potential: Unlocking peak performance 

This interactive workshop, hosted by Magda Marsh, Senior National Sales Manager at BWH Hotels and Lindsey James, Clarity, will explore the latest trends in Meetings & Events (M&E) and provide practical strategies for hoteliers to enhance their relationships with agents. Participants will engage in activities and discussions to identify opportunities for improvement and share best practices.

2. Getting the most from your Digital Channels

This interactive workshop, hosted by Chris Bowling, Head of Consumer Marketing and Digital, and Marie Liversidge, Distribution Manager, will explore the various online channels available to hotels for marketing their properties. The session will look at real life examples of profiles on platforms and offer practical tips on how hotels can effectively manage these channels to maximize their digital presence.

Great Britain National Agenda

Monday, 31 March	Tuesday, 1 April
09:30 – 10:00 Registration and welcome coffee	09:00 – 09:30 Networking / Coffee
10:00 – 10:20 CEO keynote – Tim Rumney	09:30 – 09:45 CEO Welcome Back – Recap – Tim Rumney
10:20 – 11:20 Guest speaker – Michael Heppell	09:45 – 10:30 Media Hosted Panel
11:20 – 11:40 How 2025 has started Q1 results & channels – Jim Muir	10:30 – 10:45 Breakfast Update – Chris Bowling
11:40 – 12:00 Digital update – Chris Bowling	10:45 – 11:10 REFRESHMENT BREAK
12:15 – 13:00 WORKSHOP	11:10 – 11:30 Q&A session with SLT
13:00 – 14:00 LUNCH & MARKETPLACE	11:30 – 12:10 Market Outlook – Sarah Duigan, STR and Andrew Glover
14:00 – 14:45 WORKSHOP	12:10 – 13:10 Sustainability Keynote Kevin and Sarah Duncan and Tracy Wilkins
15:00 – 15:20 In conversation with Jason Gutteridge, Venue Directory	13:10 – 13:15 CEO Closing Remarks – Tim Rumney
15:20 – 15:35 Sponsor Keynote, Gemma Oakenfull and Emma Hesp, Guestline	LUNCH & JOIN PAN EURO CONVENTION
15:35 – 15:50 Long Service Awards
15:50 – 16:10 In conversation with Larry Cuculic, BWH Hotels International President
16:10 – 17:10 BWH Hotels GB Awards

Introducing the Pan European Marketplace

Explore the Market Place over 2.5 action-packed days, featuring over 70 hand-picked suppliers from across Europe and Great Britain, you can view an updated list of current sponsors here. We encourage you to visit as many stands as possible to find out more about how they could benefit your hotel, whatever your goals this year and beyond!

About Guestline, Our Primary Sponsor:

Guestline was the first cloud PMS to achieve Two-way certification for BWH Hotels GB. Their cloud-based solutions equip hotels with everything needed to run a successful business, from PMS and booking software to channel management and payment solutions. We recently caught up with Emma Hesp and Gemma Oakenfull on a decade of partnership success with BWH, read more here.

Introducing Bathfitter:

Transform a bathroom in as little as one day with Bathfitter's innovative bath-over-bath process. Their high-quality, non-porous acrylic products come with a 10-year warranty and are custom-made for a watertight installation.

Introducing Sleepeezee And Silentnight:

Sleepeezee has been handcrafting mattresses in Britain since 1924, ensuring the highest standards in British manufacturing and design. Silentnight Contract offers flexible, scientifically-proven sleep solutions for every hospitality experience, backed by continuous research into the science of sleep.